Business Details

Airbrushtutor.com – Sydney, Australia – ABN:33100764432 Contact: admin@airbrushtutor.com OR Airbrushtutor on Facebook

This contact form is for enquiries regarding purchases and download issues only. If your question is regarding general airbrush advice, then please take a look at the Orange Airbrush Forum.

Fields marked with an * are required

Terms and Conditions

When making a purchase, the buyer is agreeing to these term and conditions set out below. If you have any issues or concerns, contact us by e-mail at: care@airbrushtutor.com or message us on facebook.

SITE CONTENT
You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose, unless permission is granted by the author.
No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission.
All rights not expressly granted herein are reserved.
Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

PRIVACY
None of the information you provide to Airbrushtutor.com will be used by any third party. The information you provide is used to personalise your experience on Airbrushtutor.com and to give us a way to notify you of future products, should you elect the option upon registering.
Any credit card details provided ARE NOT stored anywhere on our website, but instead are processed immediately at the time of entry to provide heightened site security. Each time you make a purchase you will need to re-enter your credit card information.
Any information you provide to Airbrushtutor.com is provided via Secure Socket Layer (SSL) connection and you should see a ‘https’ or lock symbol in your browser to confirm a secure connection to the server.

DELIVERY OF PRODUCTS
All electronic products will be delivered upon or shortly after successful purchase. Usually the product will become available immediately, however in some cases (especially with the use of paypal) the server response times may extend the delivery duration of the products.
In some cases where the product is not immediately available the delivery of the product may take up to a few hours due to the communication between Airbrushtutor.com and Paypal servers.
If the products have not arrived after waiting a few hours, please contact us either via e-mail or facebook to investigate the issue and to facilitate speedy delivery of the product(s).

FAULTY PRODUCTS
what to do if the product doesn’t work

SALES TAX
Airbrushtutor.com is required to charge applicable to G.S.T. within Australia on every item shipped whether physically or electronically.

PAYMENT TERMS
We accept the following payment types: PayPal. Credit cards: Visa, MasterCard.
All payments must be in Australian dollars.
Payment is to be received upon or shortly before dispatch of the digital or physical products. No products will be delivered or become available to the user until payment has been confirmed.

CHEQUES
We do not accept orders made via cheque.

WARRANTY
Any goods that are covered by a manufacturer warranty will be upheld via Airbrushtutor.com within the warranty period.
The item will be directed to the appropriate manufacturer for approval of either re-supply or to be repaired to the manufacturers specifications by the approved repairer. Issues will be dealt with promptly, it will therefore only be delayed by the repairer.
If the product is proven to be damaged by the purchaser then it is the right of the manufacturer to refuse repair in which case freight will be charged to the purchaser, you may be asked to provide credit card details first where freight is involved, therefore the goods will be held until payment is received.

ADDITIONAL TERMS
Force Majeure
Airbrushtutor.com shall not be liable for any delay in or impairment of performance resulting in whole or in part from Acts of God, labor disruptions, shortages, supplies or raw materials, severe weather conditions, technical faults whether by the vendors or client side, or any other circumstances or cause beyond the control of Airbrushtutor.com in the conduct of its business.

TYPOGRAPHICAL ERRORS
In the event a product is listed at an incorrect price due to typographical error or any other error, Our Store shall have the right to refuse or cancel any orders placed for videos/items listed at the incorrect price.
Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.

 

CANCELLATION
Any cancellation must be approved by Airbrushtutor.com, and may be subject to service or other charges.

COMPLETE AGREEMENT
The terms and conditions in Airbrushtutor.com forms, acknowledgments, quotations, invoices and website sales terms and conditions are incorporated herein by reference, and constitute the entire and exclusive agreement between the customer and Airbrushtutor.com.

ORDER ACCEPTANCE:
Purchaser acknowledges that no order shall be deemed accepted unless and until it is verified and accepted by Airbrushtutor.com.

PRICES HEREIN:
Prices are net wholesale prices and are subject to change without notice.

CREDIT BALANCE:
Purchaser agrees that any credit balances issued will be applied within one (1) month of its issuance.
If not applied or requested within one (1) month, any balance remaining will be subject to cancellation and Airbrushtutor.com shall have no further liability.

PROMPT DISPOSITION
Airbrushtutor.com will make a good faith effort for prompt correction or other adjustment with respect to any product which proves to be defective within warranty period.
Before returning any product, Purchaser agrees to contact Airbrushtutor.com giving date and number of original invoice and describing the defect.

PURCHASE ORDER CANCELLATION
Any purchase order cancellation must be approved by Airbrushtutor.com and may be subject to restocking, service and other charges.

RETURN OF PRODUCTS
Airbrushtutor.com deals solely with digital products and services, as such we have a limited return policy;
In the case of an incorrect purchase, please contact us either via e-mail or facebook to inform us of the error. You will need to include the following information: Your username, e-mail address associated with the account, the product you purchased and the desired product.
If there is a difference in price between the products you have the option of a cash refund or store credit – please include your desired method in the e-mail or message.

In cases where a customer is not completely satisfied with their purchase they may request a refund or partial refund of the products, however this must first by approved by Airbrushtutor.com.
In order to request a refund or partial refund, please contact Airbrushtutor.com via e-mail or facebook with the following information: Your username, e-mail address associated with the account, the product you purchased and the reasons why you were unhappy with the product.
Please be as specific as possible as to why you desire a refund as your description will determine whether or not the refund will be agreed upon. This also helps us to ensure we can improve the quality of any future products.

COMPLETE AGREEMENT
The sales terms and conditions in Airbrushtutor.com forms, acknowledgements, quotations, invoices and website are incorporated herein by reference, and constitute the exclusive and entire agreement between Purchaser and Airbrushtutor.com.
They are also applicable to electronic orders and purchases from Airbrushtutor.com.
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Airbrushtutor.com signs them or not.
We reserve the right to make changes to this site and these conditions at any time.

NO THIRD PARTY BENEFIT
The provisions stated above are for the sole benefit of the parties hereto and confer no rights, benefits or claims upon any person or entity not a party hereto.

Frequently asked questions

'I haven't received my e-mail for product download' - what to do?

Have you tried your junk and or spam e-mail folders? It’s possible that your e-mail provider has not recognised the airbrushtutor domain as a ‘safe’ address and has sent the email directly to one of these folders.
If the e-mail definitely isn’t there then please get in touch with me asap at ‘admin@airbrushtutor.com’ and I will have the problem either solved or being looked into within a day. Our main priority is to deliver your download with no hassle and as quickly as possible.

My product won't download!

Never fear! We have a couple of options to deliver content online, however if you ever have trouble downloading them the typical process is to send you a dropbox link for super reliable downloads.

Simply get in touch with myself via the contact form above or send an e-mail to ‘admin@airbrushtutor.com’ and I’ll get back to you within 24hrs or sooner. Please remember I genuinely want to help and understand! Sometimes the customer will seem a little distressed, however it is my mission to offer the best, most comprehensive online tutorials with as little fuss as possible.

Where are the Free Downloads?

You can find the free downloads in the footer (at the bottom of every page) and in the airbrush-store, available as free downloads!